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I have made every effort to accurately describe and present the items I make. Hand made items have ever so slight variations in size and finish, but I can assure that these variations are hardly noticeable.

All prices include VAT. I reserve the right to change prices at any time. Any changes would not affect orders that are already being processed.

You can pay for goods by picking up in person (by appointment only), by sending a cheque, or secure online payment via PayPal (no PayPal account required). Online orders will be processed and the money debited from your account before the goods are sent. The transaction will show up as ‘pay pal’ on your statement.

When you place an order, you will receive a confirmation email. If for any reason you need to cancel your order, please contact me immediately.

Orders will be processed in 1 - 4 weeks depending on the items ordered and the quantity. Most items are in stock and will not take very long to dispatch. If you need an order urgently, please contact me as I will make every effort to deal with your request extra quick.

Items will be sent by a standard royal mail service, or by courier. I will notify you if a courier is being used as they will require a signature on delivery. If you would like a specific royal mail/courier service, please contact me before ordering.

Due to the very fragile nature of my ceramics, I would advise that you are sure about the products you wish to order. Of course I will resolve any problems arising from fault. If you are unsure in any way regarding items ordered, please do not hesitate to contact me as soon as possible and preferably before I send the order.

If non faulty items are returned, I can only offer a full refund if they are received in perfect condition, so please pack in the same manner you received the goods. Any refunds will be minus the original delivery charges.
 
TERMS & CONDITIONS